Support Terms and Conditions J

Terms and conditions

All dragons are healthy and feeding well at the time they are shipped. Since I have no guarantee of their care after arrival, my responsibility ends 72 hours after delivery. Keep in mind dragons do need to adjust to there new cage and surroundings. If we don't hear from you within 8 hours after delivery I assume you are delighted with your new dragon and our transaction is complete. Please follow my care instructions on our website. Any questions please feel free to ask. Sex of the dragon is not guaranteed on smaller dragons, but we do our very best.

We do Guarantee live arrival on the first delivery attempt. If a package is delayed for any reason beyond our control, including bad weather or interruption in service, we cannot guarantee live arrival.

We use FedEx overnight for our shipments. We reserve the right to not ship when temps are too hot or too cold. You will be notified if this happens. We do combine shipping when ever possible. Tracking numbers are provided.

If you do have a D.O.A. you must contact us within 3 hours of delivery with a photo of the dead dragon. Please save all package material as it may be needed to ship the animal back. A refund will be issued for the price of the dragon only, not the shipping fees. We do not cover vet bills. Keep in mind dragons can go through relocation stress.

We represent our dragons honestly.

If the customer is not completely satisfied with their order and would like an exchange, the customer must notify us within 5 days. The animal must be returned to us prior to proceeding forward with the exchange requested. The customer assumes all responsibilities for the shipping cost and returning of the animal in good health. The purchase price will then be applied to another available animal. Any differences will either be refunded to the customer or must be paid for (including the additional shipping cost) by the customer prior to shipping out the new animal.

We will never offer for sale or ship an animal that is known to not be in perfect health. It is the buyer's responsibility to quarantine newly purchased animals. We are not responsible for disease transmission between animals.

WARNING: Bearded dragons, like many reptiles can carry salmonella. It is important to sanitize your hands before and after handling.

Payment Terms:

We accept most major credit and debit cards through PayPal. A dragon is not considered sold until a payment has been made. A deposit of $50 is required to reserve or hold a dragon if payment cannot be made in full at time of purchase. All deposits are non refundable and payment in full must be made within 2 weeks.

If a refund is requested PayPal Fees of 3% are not refundable.